Support
Need help with Needle? Email support@get-needle.com. Tell us what you were trying to do and what happened. If you can, include the email address on your account and a screenshot. Please do not send passwords or card numbers.
Bookings and appointments
Questions about a tattoo, a time, a design or an artist's policies are best sent to your artist in the Needle chat. They run their own bookings. If you cannot reach your artist or something looks wrong with a booking, email us.
Deposits and refunds
A deposit holds your appointment and is paid to your artist through Stripe. Each artist sets their own deposit and cancellation terms, which you see before you pay. If a payment failed, was charged twice or a refund has not arrived, email us with the date and the artist's name.
Your account
- Sign in or reset your password: use Forgot password on the sign-in screen. The email can take a few minutes.
- Delete your account: in the app, go to Settings and choose Delete account. Details are on the data deletion page.
- Age: you must be 18 or older to use Needle.
Report a problem or a person
In the app, open the menu on a profile, post or message and choose Report or Block. If you cannot use the app, email us the username and what happened. If someone is in immediate danger, contact your local emergency number first.
Privacy requests
To ask for access, correction or deletion of your information, email privacy@get-needle.com. See the Privacy Policy and the Terms of Service.
Contact
Email: support@get-needle.com
Get Needle Inc.